Recordgo rent a car Rental Terms for travel between 01-Jan-2008 and 31-Dec-2009General Conditions:
MILEAGE
Unlimited mileage.
CDW: COLLISION DAMAGE WAIVER
There is no excess fee, except on groups E2, that has an excess fee of 400 Euros, and Q-Q1 that have an excess fee of 600 Euros. The client will pay the excess fee at pick up. Payment must be made with a credit card. At vehicle return and only if the vehicle is in the same condition in which it was received, the excess fee will be reimbursed to the client. At any case, there are a series of exceptions that are never covered in any full insurance coverage. Charges for any of the damages below will be charged directly to the client, the most important are the following:
EXCEPTIONS TO AN ALL INCLUSIVE INSURANCE
ANTENNA
TRAYS
DAMAGE TO CAR LOCK
LOSS OR DAMAGE TO KEYS
WINDSHIELD WIPERS
MIRRORS
SPARE KEY AND CAR JACK
HUBCAP
LIGHTS
GAS CAP
WARNING TRIANGLES
DAMAGE TO THE UPHOLSTERY OF THE CAR
EXTREME DIRTINESS OF VEHICLE
UNDERSIDE DAMAGE
DAMAGE DUE TO NEGLIGENT DRIVING
TIRE PUNCTURES AND BURST TIRES
FUEL ERRORS
DAMAGE TO CHILD SEATS AND BABY SEATS
1. In order to cover the above mentioned cases not included in a fully comprehensive Insurance, the client is requested to leave an imprint of 300/600 € from their credit cards as a deposit at the time of pick up. We never charge the customers if car is returned without any of the above listed damages, so no money is taken in advance.
2. As an alternative we offer the following insurance:
a. Insurance option for groups B, B1, C,C1,D and L. (all taxes included)
b. Insurance option for groups E, E2, Q and Q1.(all taxes included)
With this insurance, the following damages will be covered:
- Fuel errors
- Tire punctures and burst tires
- Damage to the upholstery of the car
- Loss of Keys
- Mirrors and Windshields
Damages caused by drunk driving or negligent driving, which will never be excluded from the client's direct responsibilities. At the end of the rental contract and once the vehicles are checked, the credit card imprint will be returned. The client must report all accidents within 24 hours after the accident. The clients must fill out and turn in to Record Rentacar the accident form located among the vehicle's documents. Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.
RATE CALCULATION
Rental rate will be calculated based on 24 hours basis. Late return within 2 hours will not be charged on return of vehicle. After this time a full day will be charged.
PAYMENT METHOD
Payment for extras will be made with a credit card directly at the airport. The bearer of the credit card must be present at the time of pick up.
TP: TOTAL THEFT COVERAGE
It is mandatory for the client to fill a police report in case of theft and to turn this document in to the Record Go office.
PAI: PERSONAL INJURY ASSISTANCE
24 hour roadside assistance with vehicle substitution in case of accident and damage to the car.
MISCELLANEOUS
• Second driver included in the price. There will be a charge of 17 Eur for every additional driver (a maximum of five). The payment will take place directly at our office.
• Child seats (9 – 18 Kg) and booster seats (19 – 36 kg).
• Out of hours deliveries are under request at an additional charge of 30 Eur for deliveries that take place between 23:00 and 7:00 in the Canary Islands and between 0:00 and 7:00 in Palma de Mallorca Malaga and Alicante.Payment must be made directly at the office. The correct flight number is mandatory for bookings that take place out of hours.
• Roof racks are not available at any of our locations.
• ONE WAYS are not possible.
• Payment method for any extra via credit card (Visa, Master-Card, Amex)
• The minimum age to rent is 21 years old and possession of a driver's license for at least one year.
• Booking extensions are possible at our offices and with the local rate, payment will be made directly by the client at our office.
· Vehicles may not be taken abroad or between islands.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Recordgo rent a car InsuranceCDW: COLLISION DAMAGE WAIVER
There is no excess fee, except on groups E2, that has an excess fee of 400 Euros, and Q-Q1 that have an excess fee of 600 Euros. The client will pay the excess fee at pick up. Payment must be made with a credit card. At vehicle return and only if the vehicle is in the same condition in which it was received, the excess fee will be reimbursed to the client. At any case, there are a series of exceptions that are never covered in any full insurance coverage. Charges for any of the damages below will be charged directly to the client, the most important are the following:
EXCEPTIONS TO AN ALL INCLUSIVE INSURANCE
ANTENNA
TRAYS
DAMAGE TO CAR LOCK
LOSS OR DAMAGE TO KEYS
WINDSHIELD WIPERS
MIRRORS
SPARE KEY AND CAR JACK
HUBCAP
LIGHTS
GAS CAP
WARNING TRIANGLES
DAMAGE TO THE UPHOLSTERY OF THE CAR
EXTREME DIRTINESS OF VEHICLE
UNDERSIDE DAMAGE
DAMAGE DUE TO NEGLIGENT DRIVING
TIRE PUNCTURES AND BURST TIRES
FUEL ERRORS
DAMAGE TO CHILD SEATS AND BABY SEATS
1. In order to cover the above mentioned cases not included in a fully comprehensive Insurance, the client is requested to leave an imprint of 300/600 € from their credit cards as a deposit at the time of pick up. We never charge the customers if car is returned without any of the above listed damages, so no money is taken in advance.
2. As an alternative we offer the following insurance:
a. Insurance option for groups B, B1, C,C1,D and L. (all taxes included)
b. Insurance option for groups E, E2, Q and Q1.(all taxes included)
With this insurance, the following damages will be covered:
- Fuel errors
- Tire punctures and burst tires
- Damage to the upholstery of the car
- Loss of Keys
- Mirrors and Windshields
Damages caused by drunk driving or negligent driving, which will never be excluded from the client's direct responsibilities. At the end of the rental contract and once the vehicles are checked, the credit card imprint will be returned. The client must report all accidents within 24 hours after the accident. The clients must fill out and turn in to Record Rentacar the accident form located among the vehicle's documents. Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.
Alicante - Airport depotAddress: In-Terminal desk at arrivals
, 03071 Alicante
, ES
Office hours:
7:00am - 24:00pm
Pick up:
Out of hours pick ups are possible, clients must provide their flight
number before they arrival. If the plane arrives out of our
opening hours a extra charge of 30 Euros will be applied (Please note
this extra charge only can be made by Credit Card at the airport desk).
Regordgo staff will currently check flight information and can know in
this way, if the flight is going to arrive at a different hour.
Drop off:
Cars have to be returned to one
of records car parks. At our desk the client will get the instructions
of where to leave the car when they return it. If the car is returned
between 00:00 am - 7:00 am, the keys have to be left in a key box which
is located in our office at the parking.
Office hours on Christmas and New
Year
24th Dec: 07.00am - 20.00pm
Out of hours services are not possible between 20:00pm 24th Dec and
9:00am 25th Dec.
25th Dec: 09:00am - 20:00pm
Out of hours service are not possible between 20:00pm 25th Dec and
7:00am 26th Dec.
31th Dec: 07:00am - 20:00pm
Out of hours service are not possible between 20:00pm 31st Dec and
9:00am 1st January
1st Jan: 09:00am - 20:00pm
Out of hours service are not possible between 20:00pm 1st Jan and
7:00am 2nd January
Easter has the same office hours as normal.
Recordgo Rental do not offer Airport or location area Hotel transfers,
clients must make their own way to depot locations.
Gran Canaria - Airport depotAddress: In-Terminal desk at arrivals
, Gan Canaria
, ES
Office Hours: 7:00am - 23:00pm
How to pick up your vehice:
Recordgo has reached an agreement through which, all the taxis in the airport will be at your service to take you to Recordgo's offices, completely free of charge. At your arrival at Las Palmas de Gran Canaria, you will only need to go to the taxi stand located in the external part of Hall A of the arrivals Terminal, and ask any of the taxi drivers to take you to the Record Go offices. It is only a five minute ride to our offices and it is completely free of charge. At vehicle return, Recordgo will take you from our offices directly to the departures gate, offering you the greatest comfort, saving you unending queues and long walks.
Office hours on Christmas and New Year 24th Dec: 07.00am - 20.00pm Out of hours services are not possible between 20:00pm 24th Dec and 9:00am 25th Dec. 25th Dec: 09:00am - 20:00pm Out of hours service are not possible between 20:00pm 25th Dec and 7:00am 26th Dec. 31th Dec: 07:00am - 20:00pm Out of hours service are not possible between 20:00pm 31st Dec and 9:00am 1st January 1st Jan: 09:00am - 20:00pm Out of hours service are not possible between 20:00pm 1st Jan and 7:00am 2nd January Easter has the same office hours as normal.Malaga - Airport depotAddress: In-Terminal desk in Terminal 2, floor -2
, 29004 Málaga
, ES
Office hours:
7:00am - 24:00pm
Pick up:
Out of hours pick ups are possible, clients must provide their flight
number before they arrival. If the plane arrives out of our
opening hours a extra charge of 30 Euros will be applied (Please note
this extra charge only can be made by Credit Card at the airport desk).
Regordgo staff will currently check flight information and can know in
this way, if the flight is going to arrive at a different hour.
Drop off:
Cars have to be returned to one
of records car parks. At our desk the client will get the instructions
of where to leave the car when they return it. If the car is returned
between 00:00 am - 7:00 am, the keys have to be left in a key box which
is located in our office at the parking.
Office hours on Christmas and New
Year
24th Dec: 07.00am - 20.00pm
Out of hours services are not possible between 20:00pm 24th Dec and
9:00am 25th Dec.
25th Dec: 09:00am - 20:00pm
Out of hours service are not possible between 20:00pm 25th Dec and
7:00am 26th Dec.
31th Dec: 07:00am - 20:00pm
Out of hours service are not possible between 20:00pm 31st Dec and
9:00am 1st January
1st Jan: 09:00am - 20:00pm
Out of hours service are not possible between 20:00pm 1st Jan and
7:00am 2nd January
Easter has the same office hours as normal.
Recordgo
Rental do not offer Airport or location area Hotel transfers,
clients must make their own way to depot locations.
Palma de Mallorca - Airport depotAddress: In-Terminal desk at arrivals
, Next to baggage claim
, 0700 Palma de Mallorca
, ES
Office hours:
7:00am - 24:00 pm
Pick up:
Out of hours pick ups are possible, clients must provide their flight
number before they arrival. If the plane arrives out of our
opening hours a extra charge of 30 Euros will be applied (Please note
this extra charge only can be made by Credit Card at the airport desk).
Regordgo staff will currently check flight information and can know in
this way, if the flight is going to arrive at a different hour.
Drop off:
Cars have to be returned to one
of records car parks. At our desk the client will get the instructions
of where to leave the car when they return it. If the car is returned
between 00:00 am - 7:00 am, the keys have to be left in a key box which
is located in our office at the parking.
Office hours on Christmas and New
Year
24th Dec: 07.00am - 20.00pm
Out of hours services are not possible between 20:00pm 24th Dec and
9:00am 25th Dec.
25th Dec: 09:00am - 20:00pm
Out of hours service are not possible between 20:00pm 25th Dec and
7:00am 26th Dec.
31th Dec: 07:00am - 20:00pm
Out of hours service are not possible between 20:00pm 31st Dec and
9:00am 1st January
1st Jan: 09:00am - 20:00pm
Out of hours service are not possible between 20:00pm 1st Jan and
7:00am 2nd January
Easter has the same office hours as normal.
Recordgo
Rental do not offer Airport or location area Hotel transfers,
clients must make their own way to depot locations.
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